Careers

Job Title: Warehouse Technician

Reports to: Warehouse Manager
Location: Chelmsford CM3 8EB
Contract: Full-time, Permanent

 

Role Purpose

To support the Warehouse Manager with the preparation, maintenance, and organisation of event equipment. This role is ideal for someone with hands-on experience in sound, lighting, or AV (e.g. theatre, holiday parks, student productions) who wants to build a career in live events. The Warehouse Technician will prep and de-prep kit, maintain equipment, support the smooth running of the warehouse, and take part in onsite event work as needed.

 

Key Responsibilities

1. Equipment Preparation & Return
   Prep sound, lighting, video, and staging equipment for upcoming events.
   De-prep, clean, test, and re-store returned equipment to ensure it’s ready for the next use.
2. Warehouse Organisation & Stock Control
   Keep the warehouse tidy, organised, and safe.
   Help manage storage, labelling, and stock checks, supporting efficient daily operations.
3. Equipment Maintenance
   Carry out basic maintenance, electrical tests (PAT equivalents), and first-line repairs under guidance.
   Identify damaged or faulty kit and log it clearly for further repair or replacement.
4. Event Support & Deliveries
   Assist with deliveries, collections, and small onsite setups.
   Opportunity to crew full events alongside the wider technical team as skills grow.
5. Quality & Standards
   Maintain a high standard of equipment presentation and readiness.
   Ensure all items are clean, safe, and complete before leaving the building.
6. Process Improvement
   Support the Warehouse Manager in improving workflows, layouts, checklists, and general ways of working to make the job easier and more efficient for the whole team.

 

Person Specification

You’re someone who:

• Has hands-on experience with sound, lighting, or AV equipment
• Enjoys practical work and takes pride in tidy, well-organised spaces
• Pays attention to detail and works safely
• Wants to develop into an Events Technician role over time
• Communicates well and works as part of a team
• Has a proactive, positive attitude and enjoys learning new skills

 

Skills & Qualifications

Essential

• Practical experience with sound, lighting, or AV kit (theatre, events, holiday parks, schools, etc.)
• Good practical skills with basic tools and equipment
• Computer literate (comfort with basic software and online systems)
• Full UK driving licence
• Ability to lift and handle equipment safely

Desirable

• Experience driving large vans / long-wheelbase vehicles
• Towing experience or willingness to be trained
• Electrical testing experience (PAT / in-service inspections)
• Awareness of LOLER and safe lifting practices
• Familiarity with common AV brands (RCF, Chauvet, Sennheiser, etc.)

 

Hours & Salary

• Full-time – 37.5 hours per week
• Evening/weekend work available during busy periods and event seasons
• Salary: From £21,000 depending on experience
• 20 days holiday + bank holidays
• Company pension

The Role 

We are looking to recruit a Hire Coordinator on a full time contract who will be part of a team responsible for the day-to-day running of an increasingly busy hire and events department. They will be the contact point for the customer in the first instance. 

 

Reports To 

The Hire Coordinator will report to the Director. 

 

Responsibilities and Duties 

• Taking hire enquiries via telephone and email. 

• Quoting customers on their requirements, and managing expectations 

• Operate rental software to raise quotes, job confirmation and invoices 

• Checking availability of equipment and ensuring that equipment statuses are always up to date on our systems. 

• Liaise with the warehouse to ensure customers jobs are completed as required 

• Processing, and correctly storing delivery/collection notes. 

• Communicating effectively with other colleagues,  and providing a helpful and friendly point of contact for enquiries. 

• Recharges/Damage and Loss; ensuring these are dealt with in a timely manner, notifying customers of any further charges. 

• Ensure that all administration tasks and processes are accurate and kept up to date. 

• Successfully generate or convert enquiries to orders 

• Taking on necessary training to improve on knowledge. 

• Be an ambassador of the Spotlight Sound brand, by communicating well with current and prospective customers 

 

General Responsibilities and Duties 

• Being knowledgeable about the services offered by Spotlight Sound 

• Maintaining a positive attitude that inspires co-workers and clients to grow the business 

 

Person Specification 

We are looking for applicants who are motivated, confident, and have pride in what they do. 

The successful candidate should: 

• Be an excellent communicator 

• Have previous experience in a similar role 

• Familiar with stage, sound, lighting and video equipment 

• Familiar with specifying what equipment and labour is needed for a successful hire and event 

• Show attention to detail and good time management skills 

• Be presentable and polite 

• Have an interest in sound and lighting 

• Be punctual 

 

Skills and Qualifications 

Essential 

• Previous experience in the AV/Sound & Lighting/Events industry is required 

• Good verbal and written standard of English 

• Familiar with AV/plant/tool hire software 

• Good knowledge of Microsoft packages, and computer skills in general. 

• Own transport 

Desirable 

• A* – C GCSE or equivalent in Maths & English 

• Experience working in a technical role in the live events industry 

• Experience in handling AV equipment for events 

• Experience with HireTrack rental software 

• Experience with HubSpot CRM 

 

Hours of Work 

Standard working hours will be 37.5 per week, 08:00 – 16:00 with time off in lieu for additional hours worked. In very busy periods it may not be possible for time off to be taken in lieu in any given month, therefore overtime may be paid where necessary.  

Job Type:  

• Full-time 
• Salary – £28,00-£32,000 per annum depending on experience.
• Expected start date: ASAP 
• Office based in CM3, own transport essential due to location  

 

Business Development Manager (Events & AV)

Location: Chelmsford
Salary: £28,000 base + scalable commission (realistic OTE £40,000+)
Contract: Full-time (open to part-time with focus)

About Spotlight Sound

We’re an Essex-based event production and AV installation company. Two core divisions:

• Events: staging, sound and lighting for corporate events and live shows
• Installations: sound, lighting and video systems for pubs, bars, clubs, schools, churches and venues

We complete around a thousand jobs a year, built on strong delivery and repeat custom. We’re now looking to formalise an outbound sales function.

The opportunity

Build and run an effective sales engine. You’ll own pipeline, outreach and reporting, with HubSpot as the centre of gravity. Your time will be focused on three area:

1. Turning past installs into annual service contracts
2. Prospecting and closing new installation and event projects
3. Winning new venue partnerships

You’re a person that…

• Picks up the phone and enjoys proper conversations
• Keeps a spotless CRM and hates things slipping through the net
• Is personable, positive and easy to work with in a small team
• Is organised, numbers-driven and comfortable reporting weekly
• Takes ownership, builds process, improves it and has fun doing it

What you’ll do

• Own HubSpot: set up pipelines, tasks, sequences, automations and reporting
• Prospect daily: calls, emails and LinkedIn outreach
• Convert past installs to recurring service contracts with timed follow-ups and renewals
• Build a targeted list of venues, approach decision-makers and secure preferred/exclusive agreements
• Work with the team to scope and progress opportunities to close
• Keep partners and key accounts warm with regular check-ins and simple updates
• Maintain a disciplined follow-up cadence (everything tasked in HubSpot, not memory)
• Report weekly on activity, pipeline movement and results

What good looks like (first 90 days)

• Clean, working HubSpot board with tasks, sequences and simple workflows live
• Prioritised list in play and outreach underway
• Rolling post-event and post-install follow-ups generating reviews, renewals and service agreements
• Clear weekly dashboard: calls, meetings, proposals, pipeline value and wins

About you

Essential

• 5+ years’ B2B sales or business development experience
• Confident, phone-first prospector with end-to-end pipeline ownership
• Hands-on CRM user (HubSpot preferred): pipelines, tasks, sequences and automations
• Fanatic organisation, personable communication, and a tidy, methodical approach
• Comfortable setting targets and being measured against them

Nice to have

• Experience in events, AV, hospitality or venues
• Familiarity with Lean/process improvement

How we’ll measure you

• Calls placed and conversations held
• Intro/discovery calls and meetings booked
• Pipeline movement by stage and value
• Deals closed (count and £)
• Recurring contracts secured/renewed (count and £)

Pay, commission and benefits

• £28,000 base salary
• Scalable commission paid on cash received
• Realistic OTE £40,000+, uncapped for outperformers
• 20 days holiday plus bank holidays
• Pension scheme (per company policy)

Junior Audio-Visual Engineer – Service & Install Team

The Role

Spotlight Sound are looking for a Junior AV Engineer to join our Service & Install team. This is a hands-on role where you’ll be fault-finding, servicing, and installing AV, sound, and lighting systems. We need someone who, will be confident working independently on-site, can problem-solve on the spot, and takes pride in delivering great work. The Junior AV Engineer will report to the Senior Service Engineer.

Responsibilities and Duties

Keeping Customers Happy

• Diagnosing and fixing issues with AV, sound, and lighting systems on-site.
• Giving clear, practical advice to clients on how to use and maintain their systems.
• Representing Spotlight Sound professionally, with friendly and confident communication.

Working With the Team

• Advising on any parts or equipment needed to complete jobs efficiently.
• Keeping in touch with the office and warehouse team for scheduling and updates.

Making a Commercial Impact

• Being a great ambassador for Spotlight Sound by delivering high-quality service and customer satisfaction.
• Identifying opportunities for upgrades or improvements and passing them on to the team.

Core Responsibilities and Daily Tasks

On-Site Work & Service Calls

• Troubleshooting and resolving technical issues efficiently.
• Installing, testing, and commissioning audio, lighting, and video systems in different environments.
• Ensuring cables, system setups, and equipment is neat, safe, and up to a high standard
• Making independent decisions on-site to solve problems and get the job done.
• Completing service reports and updating job tickets after each visit.

Travel & Site Locations

• Hours are 08:00-16:00 with expectation that the Engineer is on site ready to start at 08:00, this does not include the travel time. Where jobs are significant distance away the Director will take this into consideration. The Engineer is expected to ensure time is fully utilised with any downtime being spent at the warehouse or on the next job as needed.
• The role involves daily travel, covering sites across the region. Current outer limits are London, Norwich, and Peterborough, but work will take place anywhere in between – this is not definitive and may change as needed

Warehouse & Van Maintenance 

• Keeping company vans stocked and clean, so they’re ready for the next job.
• Organising tools, cables, and spare parts to minimise downtime and avoid unnecessary second visits.
• Helping out in the warehouse with inventory checks and equipment maintenance when needed.

What We’re Looking For

We want someone who’s motivated, confident, and takes pride in their work.

You’ll Be a Great Fit If You:

• Are keen to develop into a confident communicator with both clients and colleagues.
• Are working towards being able to take on jobs independently.
• Want to build your knowledge of AV, sound, lighting, and video equipment.
• Are eager to learn how to assess what’s needed for successful project completion.
• Have great attention to detail and time management skills.
• Are presentable, polite, and punctual.

Skills & Qualifications

Desirable: 

• Confidence in working independently
• An interest in AV, sound, and lighting, with some hands-on experience (professional or personal) being an advantage.
• A willingness to learn and grow into working independently and solving technical challenges.
• Curiosity to understand 100V and low-impedance sound systems.
• An eagerness to learn how audio and DMX signal chains work.
• Any exposure to analogue or HDBaseT video systems would beneficial.
• Full UK driver’s license

Hours of Work

• Standard working on site hours are 08:00-16:00
• Travel will be required outside of this time
• Time off in lieu will be given for additional hours worked. Overtime will only be offered if lieu time cannot be accommodated in that month.

What we can offer:

Full training and mentorship will be provided, with ongoing support always on hand to help you develop and succeed.

Salary: from £27,000 per year

Benefits:

• 20 days + BH holiday entitlement
• Company Pension Scheme
• Company Vehicle

Schedule:

Standard working week is Monday – Friday but there is a possibility of weekend work if availability and suitability of job allows

Expected start date: ASAP

Job Type: Full-time

Typical Day – Reactive Call Out Issue

• Find local parking if not on site
• Arrive on site at 08:00
• Say hello to manager / staff
• Advise what you are there to do
• Start process of identifying issue
• If possible, fix issue
• Or return visit needed with additional parts
• Inform manager of work carried out and next steps
• Sign of system as complete / revisit needed
• Move onto next job

Typical Day – Install TVs

• Find local parking if not on site
• Arrive on site at 08:00
• Say hello to manager / staff
• Advise what you are there to do
• Remove old TV
• Open new TV
• Put mounting brackets from old TV onto new
• Hang new TV, plug in cables
• Turn on TV
• Turn off Energy Saving modes
• Turn off sleep timer
• Remove plastic protection
• Tidy up all rubbish and remove from site
• Inform manager of work carried out and next steps
• Sign of system as complete / revisit needed
• Move onto next job / back to warehouse to empty van

We are a National provider of AV service and installation, with contractors in regions across the country. The area below is typically covered from our Chelmsford base.

The Role

The AV Engineer will be responsible for responding to service call jobs and installing AV, sound and lighting systems on site.

 

Reports To

The AV Engineer will report to the Service Manager.

 

Responsibilities and Duties

Happy Customers

• Fault finding and rectifying issues with AV, sound and lighting systems at the client site
• First and second fix AV, sound and lighting systems

 

Happy Colleagues

• Completion of service reports and ticket management on company systems
• Advising the team on parts needed to complete works on site

 

Make a Commercial Contribution

• Be an ambassador of the Spotlight Sound brand, by communicating well with current and prospective customers

 

General Responsibilities and Duties

• Being knowledgeable about the services offered by Spotlight Sound
• Maintaining a positive attitude that inspires co-workers and clients to grow the business

 

Person Specification

We are looking for applicants who are motivated, confident, and have pride in what they do.

The successful candidate must be:

• An excellent communicator
• Have previous experience in a similar role
• Be familiar with AV, sound, lighting and video equipment
• Be familiar with specifying what equipment and labour is needed for a successful installation.
• Show attention to detail and good time management skills
• Be willing to travel and stay away from time to time.
• Be presentable, polite and punctual

 

Skills and Qualifications

Essential

• Have at least 3 years’ experience onsite with audio visual, sound and lighting service / installation
• Familiar with 100V and low impedance sound systems
• Familiar with audio signal chains
• Familiar with DMX signal chains
• Familiar with analogue and HDBaseT video systems
• Full UK drivers license

Desirable

• Experience with SoundWeb control systems
• Experience with ShowCAD control systems

 

Hours of Work

Standard working hours will be 37.5 per week, with time off in lieu for additional hours worked. In very busy periods it may not be possible for time off to be taken in lieu in any given month, therefore overtime may be paid where necessary.

 

Expected start date: ASAP

 

Job Type: Full-time

 

Benefits:

• 20 days + BH holiday entitlement
• Company Pension
• Company Vehicle

 

Schedule:

Monday to Friday

Work remotely:

No